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Talk to us:   +61 03 5337 5700

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Payment Options

Payment Options Pay by credit card or direct deposit

  1. Payment using your credit card (Visa and Mastercard only) on our secure payment server. This is now a very safe way of paying for your order, or,
  2. Phone us with your order and credit card details. Office hours are 7:30am to 5:00pm, Monday to Friday. Our phone number is +61 03578 11777.

Regardless of which option you choose, we will always confirm your order and payment details by e-mail.
Every order dispatched will include a copy of the tax invoice that will be required by your accountant if you need to claim a GST input.

Returns & Placements

Within 30 days of delivery, you may return any item you purchase in new condition with original packaging for a full refund. We'll also pay the return shipping cost if the return is a result of our error. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund within 7 business days of our receiving your return.

Postage

Asema International uses a combination of Couriers and Australia Post for all deliveries. We prefer to send our items via Star Track Express or by Toll Priority courier services for addresses that can accept a signature on delivery. We understand that this is not always possible and we also understand that sometimes our customers prefer to have their items sent to their local post office. In the case were we have been instructed to send an item to a post office, the item will be sent via Australia Post. In most cases, we ship out our orders within 48-72 hours.

Shipping Rates for orders sent within Australia:

  • Currently all our items are shipped via Australia Post or Free if the total is above $1,500
  • Alternative you can pick up your item at our stores. 
  • Store locations are Ballarat, Kilmore and Warragul

Security

Is this Site Secure for Internet Shopping?

Yes, Asema International ensures that that your credit card information is safe and your privacy respected. We are committed in protecting the security of your personal information.
This web site takes every precaution to protect our customer’s information. When customers submit sensitive information via the site, their information is protected both on and offline. When our registration/order form asks users to enter sensitive information ( such as credit card information) , that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator or Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are just surfing the net.
While we use SSL encryption to protect sensitive information online, we also do everything we can to protect user-information off-line. All of our customers’ information is restricted to our offices. Only employees who need the information to do a specific job (billing clerk or customer service representative) are granted access to this information. Our employees use password protected software to view customer information.
Asema International does not sell, rent or lease its customer lists to third parties.

Privacy

We are committed in protecting your privacy and this means that we will comply with all applicable Australian and International Privacy Laws and ensure that our staff are aware of their obligations.
We will not use your personal information to send you unsolicited mail (i.e. junk mail or spam mail) unless you send us a request by mail, fax or e-mail that you wish to request further information regarding our business (i.e. quotation, pricing, technical information or other products and services we offer).

Disclaimer

Whilst every effort is made to update the information contained on this website, Asema International does not make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, price information, data and/or content contained on the website. Asema International reserves the right at any time to change or discontinue without notice any aspect or feature of this website.